Course Duration
4 Hours
No of Sessions
1
Access
Lifetime access
Certificate of
Completion
Instructor
Course Highlights
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4 Hours of Live Instructor-led Sessions
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1+ Guided Hands-on Exercises
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1 Real-World Case Studies
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4 Hours of E-Learning Material
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1+ Capstone Projects for a Job-Ready Portfolio
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Doubt-Clearing Sessions with Experts
of customers said that a pleasant representative is key to their recent positive service experiences
of average time a call receiver spend on listening according to research by ILA.
of customer service of corporate played the biggest factor in making decision to do business with a company.
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₹ 300,000Average-Annual
Salary -
17%Estimated job
growth rate
Industries actively recruiting for skills taught in this course
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Energy
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Healthcare
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Manufacturing
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Retail
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Logistics
This course aims to hone the call handling skills of the participants. It emphasizes on the do’s and don’ts on a business call.
The iSkillBox Advantage
The most effective project-based immersive learning experience
- On-demand videos
- Guided hands-on exercises
- Auto-graded assessments and recall quizzes
- Assignments and projects
- Learn to code. By actually coding.
- Get project-ready with work-like experiences.
- Learn on the job, like devs in tech
- Get advanced learner insights.
- Measure and track skills progress.
- Identify areas to improve in.
- On-demand, self-paced learning anytime.
- Code review sessions by experts.
- Access to discussion forums, community groups.
Prerequisites
- It's important to have good communication skills, including clear and concise speech, active listening, and the ability to express oneself clearly and politely.
- It's essential to have knowledge of the company's products/services to answer any questions that may arise during the call. This helps to build trust and credibility with the caller.
Who Should Attend
- Customer Service Representative
- Sales Executive
- Receptionist
- Technical Support Executive
Course Fee and Training Options
Get 100% Money Back in the unlikely event that you're not happy with the course.
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4+ Hrs of Live Instructor-Led Sessions
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1 Capstone Projects
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1 Case Studies
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1+ Guided Hands-on Exercises
*Taxes are applicable
Pay upfront and save 40% on tuition fee
Paid at the time of enrollment
USD 3,599
Total Cost
USD 3,599
What You Will Learn
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Introduction to Business Call Etiquette
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Pre-call Preparation
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Greeting and Introduction
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Active Listening
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Managing Interruptions and Distractions
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Effective Communication
500+ Clients
