Course Duration

4 Hours

No of Sessions



Lifetime access

Certificate of


A Senior Corporate Trainer with over 25 years rich experience in Training, Coaching, Mentoring and Team Management in IT and BPO industry. A post graduate specialized in conducting Behavioral, Voice & Accent and Soft Skills sessions.

Sanjeevkumar Sachdev

Total Students Taught : 6000+

Course Highlights

  • 4 Hours of Live Instructor-led Sessions
  • 1+ Guided Hands-on Exercises
  • 1 Real-World Case Studies
  • 4 Hours of E-Learning Material
  • 1+ Capstone Projects for a Job-Ready Portfolio
  • Doubt-Clearing Sessions with Experts

of customers said that a pleasant representative is key to their recent positive service experiences


of average time a call receiver spend on listening according to research by ILA.


of customer service of corporate played the biggest factor in making decision to do business with a company.

  • ₹ 300,000


  • 17%

    Estimated job
    growth rate

All Engineer are in demand in these industries

  • Energy

  • Healthcare

  • Manufacturing

  • Retail

  • Logistics

This course aims to hone the call handling skills of the participants. It emphasizes on the do’s and don’ts on a business call.

Gain the skills to land a lucrative tech job

The iSkillBox Advantage

The most effective project-based immersive learning experience

  • On-demand videos
  • Guided hands-on exercises
  • Auto-graded assessments and recall quizzes
  • Assignments and projects
  • Learn to code. By actually coding.
  • Get project-ready with work-like experiences.
  • Learn on the job, like devs in tech
  • Get advanced learner insights.
  • Measure and track skills progress.
  • Identify areas to improve in.
  • On-demand, self-paced learning anytime.
  • Code review sessions by experts.
  • Access to discussion forums, community groups.


  • It's important to have good communication skills, including clear and concise speech, active listening, and the ability to express oneself clearly and politely.
  • It's essential to have knowledge of the company's products/services to answer any questions that may arise during the call. This helps to build trust and credibility with the caller.

Who Should Attend

  • Customer Service Representative
  • Sales Executive
  • Receptionist
  • Technical Support Executive

Tuition Fee and Training Options

Get 100% Money Back in the unlikely event that you're not happy with the course.

Blended Learning (Live Instructor-Led Sessions)
  • 4+ Hrs of Live Instructor-Led Sessions
  • 1 Capstone Projects
  • 1 Case Studies
  • 1+ Guided Hands-on Exercises

Upfront Payment

Pay upfront and save 27% on tuition fee

Rs 1801

Rs 2500

(27% OFF)

*Taxes are applicable

Pay upfront and save 40% on tuition fee

Paid at the time of enrollment

USD 3,599

Total Cost

USD 3,599

What You Will Learn

  • Introduction to Business Call Etiquette
  • Pre-call Preparation
  • Greeting and Introduction
  • Active Listening
  • Managing Interruptions and Distractions
  • Effective Communication

500+ Clients

Course Curriculum


It is particularly beneficial for professionals who frequently communicate with colleagues, clients, or other stakeholders over the phone and want to make a positive impression and build strong professional relationships.

It focuses on developing effective communication skills during business calls, including pre-call preparation, greeting and introduction, active listening, effective communication, managing interruptions and distractions, closing a business call, and following up after a business call.


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